Shipping policy

Last updated: October 1, 2026

Thank you for shopping with SALAR SKIN. This Shipping Policy explains where we ship, how long orders take to process, what shipping costs, and what to expect once your order is on its way. If you have any questions, contact us at support@salarskin.com.

At a glance

  • UAE: AED 25, or free on orders of AED 200 or more
  • International: AED 70 flat rate to 27 countries
  • Processing: [CONFIRM: 1 to 3] business days before your order ships
  • Tracking: sent by email as soon as your order ships
  • Duties and taxes: international orders may be charged import fees by your country

1. Where We Ship

Domestic: United Arab Emirates

International: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom and United States.

If your country is not listed, it will not be available at checkout. Please contact us and we will let you know if we can help.

2. Order Processing Time

Orders are processed within [CONFIRM: 1 to 3] business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

During launches, promotions or peak seasons, processing may take a little longer. If there is a significant delay with your order, we will contact you by email. Once your order has shipped, you will receive a shipping confirmation email.

3. Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your delivery address.

United Arab Emirates

  • Method: Standard shipping
  • Rate: AED 25
  • Free shipping: on orders of AED 200 or more
  • Estimated delivery: [CONFIRM: 2 to 4] business days after shipping

International

  • Method: International standard shipping
  • Rate: AED 70 flat rate
  • Estimated delivery: [CONFIRM: 7 to 14] business days after shipping

Our store prices are set in UAE Dirham (AED). If you shop in another currency, the shipping rate may be shown as a converted amount at checkout. The final amount shown at checkout is what you pay for shipping.

4. Delivery Estimates

Delivery times are estimates that begin once your order has shipped, not from the date you place your order. Total time to receive your order is processing time plus delivery time.

Delivery times are not guaranteed. Delays can happen due to carrier volume, customs clearance, weather, public holidays or other events outside our control. We are not responsible for delays caused by carriers or customs, but we are always happy to help you follow up.

Orders are shipped with [CONFIRM: carrier name(s)].

5. Customs, Duties and Taxes

International orders may be subject to import duties, taxes (such as VAT or GST) and customs fees charged by the destination country. These charges are set by your local customs authority and are not included in our product prices or shipping rates unless clearly stated at checkout.

Any duties, taxes or customs fees are the responsibility of the customer. This may apply to orders shipped to the United Kingdom, European Union countries, Switzerland, Norway, Australia, Canada, the United States and other destinations, depending on local rules and order value.

If you refuse to pay these charges and the parcel is returned to us, we may deduct the original shipping cost and any return shipping charges from your refund.

6. Incorrect Shipping Information

Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

If you notice a mistake, contact us as soon as possible at support@salarskin.com. We can update the address only if the order has not yet shipped.

If a parcel is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

7. Order Tracking

When your order ships, you will receive an email with your tracking number and a link to follow your parcel. Please allow 24 to 48 hours for tracking information to update after you receive it.

If you have not received a shipping confirmation within [CONFIRM: 5] business days of placing your order, please contact us.

8. Lost, Delayed or Damaged Parcels

If your tracking has not updated for an extended period, or your parcel shows as delivered but you cannot find it, please check with neighbours and your building reception first, then contact us at support@salarskin.com with your order number. We will work with the carrier to locate your parcel.

If your order arrives damaged, please email us within 7 days of delivery with your order number and clear photos of the outer packaging and the product. We will review your request and help with a replacement or refund where appropriate.

For returns and refunds, please see our Refund Policy.

9. Contact Us

If you have any questions about shipping, we are here to help.

Salar Skin LLC
1120 Logan Ave, Suite 103
Cheyenne, WY 82001
United States
Email: support@salarskin.com